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The Empathy Advantage

Learnings, resources and news from the team at Cognitive Humanity

10/9/25

The DORA Metrics of Empathy: Engineering Human Connection

Empathy is often seen as a "soft" skill, a desirable but secondary quality for teams working on complex projects. However, as our world becomes increasingly interconnected and collaborative, empathy has proven essential for long-term success—especially…

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9/18/25

When Empathy Hurts Us

The same empathy that once made Ben & Jerry’s a symbol of conscience is also what drove Jerry Greenfield to walk away. Jerry Greenfield, co-founder of Ben & Jerry’s, has walked away from the company…

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8/4/25

Cultivating Intentional Empathy in the Workplace

Understanding the psychological mechanisms behind our interactions is crucial for fostering empathy and inclusion in the workplace. One such mechanism is anchoring. By recognizing and addressing anchoring, organizations can create more inclusive, understanding, and compassionate…

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