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The Empathy Advantage

Learnings, resources and news from the team at Cognitive Humanity

5/26/26

How Decisions Actually Get Made: Part One

A few weeks ago, Oracle laid off thousands of employees via email. Recently, Meta announced restructuring and job cuts. Decisions like these make headlines because they expose something uncomfortable: organisational choices are rarely just about…

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10/9/25

The DORA Metrics of Empathy: Engineering Human Connection

Empathy is often seen as a "soft" skill, a desirable but secondary quality for teams working on complex projects. However, as our world becomes increasingly interconnected and collaborative, empathy has proven essential for long-term success—especially…

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9/18/25

When Empathy Hurts Us

The same empathy that once made Ben & Jerry’s a symbol of conscience is also what drove Jerry Greenfield to walk away. Jerry Greenfield, co-founder of Ben & Jerry’s, has walked away from the company…

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